When can residents have visitors?
Residents can have visitors throughout the day but we do ask them to avoid meal times unless they have travelled long distances.
What will the care plan look like?
The care plan's are personalised to the client's preferences and this is available to all staff and family members via the gateway.
Do you offer a trial stay?
We do offer a trial stay period of one month on our behalf and the client's.
Do you allow pets?
We allow pets to come into the home as the clients enjoy spending time with them as it is very therapeutic for them.
What will the room look like or what types of room are on offer? What furniture will the room have? What kinds of personal items can we bring from home?
Most bedrooms come with their own ensuite, they have matching bedroom furniture which is wardrobe, set of drawers and bedside table. We do ask that the families personalise the rooms to their loved ones, therefore they are able to bring in their own furniture if they prefer. Photographs are allowed to be put up on the wall and residents can also use their own bedding and towels if required.
How much does it cost and what will the cost include?
Bedroom rates start from £1.100 per week and luxury rooms start from £1.300 per week, this includes all meals, drinks and 24 hour care.
Does the monthly price increase yearly?
Private customers' bedroom rate increases each year but social service funding remains the same unless the client's needs have changed dramatically.
Do you cater for special dietary requirements?
We cater for all dietary requirements such as, Diabetics, Lactose Intolerant, Vegetarians and Crohn's Disease.
Are meals cooked at the home?
All meals are freshly cooked on the day at the home.
What hours do the staff work?
Our staff work set shifts 7am-1pm, 7am-3pm, 1pm-8pm, 3pm -8pm. Deputy manager works 7am-5pm and the manager works 9am -5pm.
Do you provide a laundry service?
We have our own laundry assistant who washes, dries all clothing and competes in ironing. Bed changes are also made by the laundry assistant, (full strips on bath days).
Is the cleaning of the resident room included in the price?
Cleaning of bedroom's are completed by our domestic staff and this is included with the room rates.
Can family or friends stay overnight?
Family's are offered to stay the night if there loved ones are receiving palliative care and they do not wish to leave.
Is there internet access for residents and visitors?
Yes, we have internet access and we pass this over to families if they wish to use the service.
Are there other health professionals who come to the care home i.e GPs, nurses, dentists, opticians?
We have a frailty nurse who visits every Monday, G.P.'s visit when needed. District Nurses, Opticians and Chiropody also visit regularly.
Can residents cook / wash themselves if they wish?
We do not advise residents to cook for health and safety reasons, but we encourage them to decorate cakes. If clients are able to wash themselves, we encourage this so they can keep some independence (this is all stated in their individual care plans).
What security is there for residents?
All fire exits are alarmed and this then alerts staff if someone has left the building, also staff use pressure mats to help prevent falls.
How should I Report a Safeguarding Concern?
Any suspicion of a safeguarding situation must be reported as soon as possible to the registered manager or, in their absence, to the senior manager on duty at the time. The Safeguarding lead is Mrs Jo-Anne Smith, the safeguarding champion is Mrs Gemma Barnes. If the safeguarding concern involves a member of the management team, i.e. registered manager, nominated individual, or director, the person reporting the concern must approach the next, or other, senior management member of staff and follow the reporting procedure.
You must report any such allegation and the appropriate manager will then take advice and follow the appropriate guidance.
Always believe the person who is disclosing the actual or potential abuse or neglect.
The worker should be supportive and listen but should not ask investigative questions.
It is not the worker's job to decide if they are telling the truth or not, but it is their responsibility to report it to the manager/person in charge.
Even if the person asks for it not to be reported, it is the worker’s responsibility to report and explain that they have no choice but to follow policy.
It is also important to tell the person to whom the report will be made that they will need to come and talk to them about it.
Remember it is your responsibility to report - the Local Authority Safeguarding Team will make or arrange the enquiries and listen to the individual’s views and choices.
In cases where the adult is in imminent danger, urgent action to protect the individual should be taken by calling the relevant emergency services. E.g., the ambulance and police service.
Do not confront the abuser or alert them to what has been alleged, do not put yourself in danger and call for backup as soon as possible.
Support needs to be given to the person, especially through the initial stages of the enquiries and later if an investigation takes place.
If there is a possibility that forensic evidence can be identified, protect the person and the evidence, and do not clean up. Inform your manager.
Relevant documents to be completed, recording what you have seen or has been disclosed must be completed as soon as possible, recording only the facts and not opinions or views.
Remember. If you suspect abuse or neglect, you must act on it. Do not assume that someone else will.